AI Support Triage Agent

An AI support assistant that triages incoming tickets — classifying intent, scoring confidence, and routing to the right team — then drafts grounded answers and suggests next actions.

Responses are retrieval-augmented over support history, procedures, business rules, and a growing store of learned knowledge, with a system prompt assembled per message from live schema and business context.

An audit panel tracks intent, status, and escalation for every interaction, and usage telemetry feeds back into knowledge-quality reinforcement.