AI Support Triage Agent

An AI support assistant that triages incoming tickets, classifying intent, scoring confidence, and routing to the right team, then drafts grounded answers and suggests next actions.

Responses are retrieval-augmented over support history, procedures, business rules, and a growing store of learned knowledge, with a system prompt assembled per message from live schema and business context.

An audit panel tracks intent, status, and escalation for every interaction, and usage telemetry feeds back into knowledge-quality reinforcement.